Learn key communication techniques to improve resident and board relations. This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include:
In addition to a participant guide and a flash drive with bonus readings and materials, you will receive: CAI Guide for Association Practitioners: Communications
1.5 days | 8:30 a.m. - 5:30 p.m. | 8:30 a.m. - noon A multiple choice examination is given at the end of the class.
CAI member: $445 | Nonmember: $545 Join Now!
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